Portals overview in Salesforce:- There are 3 types of Salesforce.com Portals. £2300 /month. 1. For most issues, you can submit a case online using the Help & Training portal as described above. Login to your Salesforce Customer Account. In the rare case where you run into what we call a “Severity 1 critical production issue”  (eg. Some sites will block specific country or place IP addresses. If your organization requires whitelisting of IPs to access the Salesforce API, please consult the Tenfold Support Center. To begin integrating your Channeltivity partner portal with Salesforce, you'll need to follow the steps listed below. Customer Portal. Via phone: Get phone support in English 24/7 for severity level 1 issues. Partner success is a top priority at Salesforce. Did you know that Salesforce.org offers product discounts and donation program for nonprofit and higher ed institutions!? General Information. We will go through the troubleshooting guide, here. Give your customers the self-service portals, discussion forums and access to the answers they need quickly, anytime, and from their laptop, tablet or mobile device. Salesforce connector uses local Windows machine internet settings to connect to the internet. 24 Hours Response Time. What alternatives can we provide customers to this effect? Partner Portal 3. Step 4 – If you still cannot access the site, you can clear your cache and cookies. Every Salesforce.org customer has access to a Standard Success plan. Then click the “Open a Case” button. CRD Support Customer Secure Login Page. Email Support/Portal. Find our guide of how to do that on the most popular browsers, here. Every Salesforce.org customer gets the Salesforce Standard Success Plan, which includes access to the Help & Training portal including Salesforce documentation and basic online training. Login to your CRD Support Customer Account. You might also want to check http://trust.salesforce.com/trust/status/ to check if salesforce.com is having issues on your instance (what instance am I on?). Step 1 – Make sure that you have an active and reliable internet connection. £4200 /month. The Foundation offers Premier Success at a deep discount to our customers. How to Enable Customer Portal & Self Registration. The SFDC (salesforce.com) ID is a unique identifier of any records located in Salesforce organizations. Providing there is no one that can not see your password around. So, if you ever need to login to Salesforce Support Portal again, you can rest assured that we will have the most up to date and official links available. It seems to be cecause Customer Portals are setup under one profile while Sytems Administrators operate under the Salesforce profile. When data is to be fetched from Salesforce, the connection usually goes encrypted using SSL. Click here to open the Support Overview. For all other issues, get phone support Monday through Friday during normal business hours, excluding holidays. You can call Salesforce tech support during local business hours, five days a week. You can empower your customers with Communities by Service Cloud. Contact Us. The details you provide will help salesforce.com prioritize your case. Connect with salesforce.com customers, partners, product specialists and employees to learn, get answers to your questions and share new ideas. Role Setup In order for Tenfold to update task records (i.e. Partner Portal:-Partner Portal is to support your Partners. If you need a faster response, 24×7 support coverage, and a comprehensive training solution, we recommend a Premier Success plan. Follow the recover your password instructions here. Salesforce CRM Customer Portal Documentation HUNGARIAN Salesforce CRM Customer Portal Documentation Chinese ( 客户支持门户使用指南 ) View article in the Exlibris Knowledge Center 1. Self-Service portal:- Self-Service provides an online support channel for your customers – allowing them to resolve their inquiries without contacting a customer service representative.. £1650 /month. That can cause unexpected errors such as timeouts. Salesforce Leads and Opportunities are either a) marked for export and then pulled into Channeltivity or b) manually imported using Channeltivity's managed Salesforce package. By: Nansi Kela On: November 28, 2016 Customer Portal:- A Salesforce.com Customer Portal is similar to a Self-Service portal in that it provides an online support channel for your customers allowing them to resolve their inquiries without contacting a customer service representative. We want this feature as well for our support portal. Nonprofits Exceeding Goals During the Pandemic, Wayne Brady and Pitbull Headline Trailblazers Together on Dec. 9, New Higher Ed Research Details Effects of Pandemic, http://trust.salesforce.com/trust/status/, How Malala Fund’s Innovative Grantmaking is Revolutionizing Education for Girls, 3 Misconceptions about Supporter Acquisition, How Open Door Legal is Using Tech to Make Legal Aid Universally Accessible, The Case for Prioritizing Corporate Purpose, 7 Ways This Nonprofit Digitized its Mission to Promote Interfaith Diversity. Portal changed the login page? Step 3 – Make sure your CAPS LOCK is off. For instructions on how to use the customer portal click here. To inquire about pricing for Premier Success, please call 1-800-NOSOFTWARE and ask to talk to your Account Executive. We keep all of our links up to date at all times. We have a link on our website to take people to our support portal (which is the salesforce support portal). Are you trying to login to Salesforce Support Portal? TRY NOW. The salesforce.com Standard Success plan includes access to salesforce.com technical support with a 2-business-day response time for support cases logged via the Help & Training portal. The 15-character SFDC ID can be converted into an 18-character format. When you click “Next” to submit the case form, you may see a list of suggested Knowledge articles related to your issue. Customers are being encoiuraged to open cases only through support portal rather than email in. GOLD. To ensure the quickest answer to your question, include: details on exactly what you are trying to do and what you have tried;  details on any Apps that might be involved in your issue; and any other specifics that will help the technical support agent get your question routed the correct way. Rare that people need to follow our troubleshooting guide, here all you need to follow our troubleshooting,... 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