I have sent back "zero" items! It's always Fedex Ground. Find helpful customer reviews and review ratings for Peavey Scorpion SP-12825 8 Ohm at Amazon.com. I wouldn't suggest a pee party or the sunshine band to order from this joke of a company! American Musical Supply. ", "Stay far away from this store. © 2020 Trustpilot, Inc. All rights reserved. Just when I thought it was too good to be true it was. Safe to say their response was for me to purchase a whole new system and then send the other back and then they would refund my money. Normally, lower priced guitars take 2 days maximum, based on my experience, Gain trust and grow your business with customer reviews. NOWHERE does the website mention a CREDIT CHECK! Website. You can call Zounds Hearing at (859) 278-1109 phone number, write an email, fill out a contact form on their website www.zoundshearing.com, or write a letter to Zounds Hearing, 4960 S Alma School Rd, Suite B12, Chandler, Arizona, 85248, United States. Do you agree with zZounds.com's TrustScore? So here we have a company that has employees who abuse the public and lie about their customers to offset their egregious behavior in order to not only to abuse, berate and obfuscate this way they are able to have plausible deniability for their behavior and what better than to truncate communications with this party. Zzounds Music Pros and Cons. Plus they said they don't charge you until the item is been shipped but they already charged and I cancelled my order and later I got my money back. It took until the end of January 2014 to straighten the matter out. All you need to do in order to redeem your coupon is put in your Zzounds promo codes upon checkout online. They use it to get you to buy from them instead of their competitors, but don't actually ship it 1 day. EDitorial Comment ED Magedson – Founder Ripoff Report Flood Damaged Vehicles Unscrupulous Auto Dealers How to identify hurricane damaged trucks, cars RV's motor cycles boats: Ripoff Report … Trying to return anything to zzsounds is a nightmare period. The next thing you know they blocked my phone number from calling and making a payment, which was the original reason that I called. My order was processed on a monday morning out of new jersey how long does it usually take to get to massachusetts. Never again. do you know whether zz accepts bona finde pre-paid credit cards (so long as it's issued by one of the accepted providers listed on the site)? For Father's Day I asked my wife for a guitar processor, so she ordered one through zZounds. (which I will dispute).Don't deal with these thieves! 1. They are dishonest, deceitful and bankrupt of integrity. It is a nightmare. :), If you have a higher priced guitar, like say a Gibson Les Paul Standard, it may take up to 4 days, as they have to find the exact serial number you selected, rather than just ship the next one. Share a detailed story to provide more help to more shoppers (add 100 more characters to post). What about credit checks for those with low credit scores? About an hour later I got an email saying to contact for assistance with my order ASAP. Share your voice on ResellerRatings.com Sent email after I called and said I canceled it.....What The! They have the best and easiest financing in the business! Check Price. The sell staff is really bad.". Order on Monday, your enjoying the device on Wednesday! Customer Care. zZounds has a consumer rating of 2.47 stars from 53 reviews indicating that most customers are generally dissatisfied with their purchases. 405 reviews for zZounds, rated 1.15 stars. They told me I had a unidentifiable code attached to my order. Read honest and unbiased product reviews from our users. If you order during business hours- IT GOES OUT THAT DAY. Business Details. They ship and deliver within two days- AT NO COST! Strange. This is a multi-location business.Need to find a different location? I wanted to always be in good credit standing.. 147 reviews for American Musical Supply, rated 1.00 stars. They don't charge interest at all. Called to find out what was going on. I have been trying to buy some guitars at zzounds online. Their prices are competitive with other stores whether Brick and mortar or online and there truly is no interest or Mark up in price because of the payment program in fact they even offered to give me a price drop once on a guitar I really wanted so my payment would stay where I needed it to. Aug 31, 2020. This is unacceptable, why order from a company that does not take care of their customers. Cons: Selected two day shipping but has been backordered for month, New draconian finance rules. Fix your phone system and learn proper customer service. I'll continue shopping elsewhere for now. Great customer service. (They also got my name wrong on the order, "Nason" is not a common name, "Mason" is). After the last 2 years that will never happen again. It had obviously been played a lot, as I have two guitars I have had for years that don't show that amount wear. I purchased Guitar on Backorder. Spoke with Luis at zZounds Customer Service, I ordered a Technica 120x Turntable when I received it the parts were floating in the box. 2 ZOUNDS reviews. Their website is very strategic in leaving out that they do, in fact, do a hard credit inquiry. Tip for consumers: Best of luck if you need to return anything. The site offers fast and free, 2-day shipping and a huge selection on clearance. Out of curiosity, and because the agreement mentioned to contact them I did. I am actually getting ready to purchase a Gibson Les Paul standard in a couple of weeks I'm just trying to decide which iteration I want the most. I ordered from their site, and this is my experience. MISLEADING!!! I got my order confirmation, check. If it ain’t broke don’t fix it. Wouldn't recommend, and will not be going back. We ordered the MPC Live 2 on November 19th and we received it on November 27th. WHen I received the gift a day late i took the guitar out immediately to tune and wrap up. The only return I have had was a few years ago and it was pretty simple and had no problems at all. Since 1996, zZounds has been making it easy for musicians to get the gear they need. I am not buying anything from zZounds in the future. I completed my order with no issue and was immediately lead to a survey link about service, etc. the importance of the customer maintaining a sufficiently high anticipatory line of funds notwithstanding, as a point that clearly goes without saying. Contact Zounds Hearing customer service. A free inside look at company reviews and salaries posted anonymously by employees. bad, misleading tactics, Zzounds. 3rd week waiting now for my money so i can go buy another gift. George Holk — As a professional musician for over 30 years. Since then I have spent about $4,000 on other sites, including IDJnow.com, ProAudioStar.com and Guitar Center. Strange, I am on Musician's Friend right now and they are offering 48 month 0 percent financing on my entire purchase and most of all specifying Chauvet as a promotional partner. Customer service seemed oblivious and/or downright shady. You can also contact zZounds through their social media pages. I was put on hold again and in about 5 more minutes I was disconnected. Customer Reviews are not used in the calculation of BBB Rating. 4.8/5 Stars More.. zZounds ships from three warehouses across the continental United States , so we can cover most of our customers within a day or two. Always top notch customer service every time. Each brand score is calculated based on set of relevant criteria and displays company performance over time. I put items totaling over $1200 into my cart and was attempting to order, but there was no option for that program.. As I clicked in and out trying to figure this out, I got this:Oops! Consumers are not pleased with Customer service and Diversity of Products or Services. Since this was a birthday gift and no other stores had this guitar available I contacted FedEx and explained my situation. They don't check the quality of the instrument before shipping since their are multiple reviews stating the same. And they post reviews on equipment + or -! it seems paying for the item outright or through an interest free devoted pre-paid card would be more prudent. When i called and asked about this I was met with its in our policy and if you dont want it refuse it. He also said he has no idea why my order wasn't verified because it's "internal to the system".I asked if he could explain why, and he said the page was rather long so that I should just sit down and read it. (Optional) Include a photo to illustrate your review of zZounds' contact information. Knoji Staff. Their music-loving customers can also get discounted prices by using Zzounds coupons. I've been dealing with Zzounds for 8+ years and have had nothing but A+ service from them. NOWHERE does the website outright mention a CREDIT CHECK! Take your business ANYWHERE else. I've rarely had such intense and immediate buyer's remorse. I read further in their FAQ where it shows 95% get delivered on time. Read real customer ratings and reviews or write your own. We’re in this together! In December of 2013, I ordered merchandise from zZounds and was advised it had been delivered and it was not. Them's the breaks." I don't think it was Zzounds fault as the box was smashed and broken pretty good when it arrived via FedEx. I buy everything from zZounds on payment plans, never been charged interest as I use my bank issued debit card. Unfortunately, everything everyone on this review board says about Zzounds return policy is true. Mention priority code 20W-MK2C when you call. One of their customers has given them the wrong email address (mine) and now I receive all his communication. Sorry for any inconvenience caused.I wasted about 30 minutes (after over an hour of shopping) trying to figure out why.. zZounds provides big deals on items, awesome customer service, and guarantees the lowest possible price on the Web. NOW, I'm going to write a review of a business that is tops in my mind. No Problem..So I called and got an extension. Learn how to stay safe during COVID-19 in our new guide: I wish I saw this web site first before ordering from Zzounds, Worst Customer Care of all the music retailers on the Webb. I don't just mean they won't stop, I mean they actually replied to my request telling me they won't stop!I'm not even a customer and I still need to review them as having the worse customer service ever!!!!!! After waiting just under two week, after speaking with Louis I was told that I would have to wait 2-3 weeks for a response back from the manufacturer about the missing parts. I haven't done a tally lately, but in the almost 3 years I have purchased over $10,500.00 worth of musical equipment- AND none of it was faulty. Jobs; Jobs Tips; 11 Recession-Proof Jobs ; How to Get a Job; The Perfect Resume Looks Like This; How to Write A Cover Letter; 9 Attention-Grabbing Cover Letter Examples; New On Glassdoor; Best Cities for Jobs 2020; Company Reviews. Get free shipping on instruments and musical equipment, easy zero-interest payment plans, and top-rated service at zZounds! Always fast shipping and flexible payment options. Company Reviews; … Stay far far away from this second hand guitar store. I contacted them and sent them photos. I mean come on, why would anybody wait for I don't how long for them to shipped. The instrument is not only well built, but it is beautiful. I didn't read any reviews on the company and do I regret it. AND, should you need advice or have a problem they are easy to reach and extremely helpful. Complaint Review: ZZOUNDS - Oakland New Jersey. i am considering buying one for my granddaughter to learn to play on. Pros: Great to deal with, Good pricing. Lower payments and I can pay it off early if i want to.. No lies - I have nothing against the company except for the issues with my order. thank you for your help in clarifying this point. They state free 2 day shipping but its not 2 day its sent out ground which can take up to a week or more. Always good. I said WOW you must be really angry today -- and maybe if you hate people so much you might want to change your job--- and that I wasn't the cause of his anger nor should it be directed at me.- This guy hangs up on me...so I call back and thought to tell the next guy about my experience hoping he might be able to escalate to a higher department or manger who over sees his staff and monitors their behavior in relation to their customers. a viable exception to this would be a pre-paid credit card via the same reputable third-party credit card company. I told them to cancel my order and they disconnected my call. Have had nothing but positive experiences. zZounds Customer Service. Gifts for Musicians Shop Now. Average of 19 Customer Reviews. I called in to speak to someone and after 35 to 40 minutes (almost all on hold) of struggling to get help and re-creating the entire cart in a new browser, I was getting frustrated and asked to speak to a supervisor. Beware they are thieves and robbers. Start a new comparison . ZZsound refused my refund saying I was near the end of my window but they say they offer a 45 day guaranty and I submitted my refund on the 30th day. Jobs. Being able to "pay as you play" has let me get into some amazing gear I might not have been able to afford otherwise. Spoke with Luis at zZounds Customer Service, I ordered a Technica 120x Turntable when I received it the parts were floating in the box. Although they have their mic system. zZounds ranks I called and confirmed a few questions. When i called back to let them know i got an: oh we are sorry you can return the item and we can ship out a new or provide a refund" Of course i went with the refund since i dont want to spend my money with a company who does not value a customer. It is how you have lost me for life and will be getting several 1 star reviews all over the internet. I'll use this as an website backup if I can't find the guitar that I wanted. … The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! After waiting just under two week, after speaking with Louis I was told that I would have to wait 2-3 weeks for a response back from the manufacturer about the missing parts. They must be dealing with factory rejects or something... ordered an Ibanez guitar from them and it arrived on time... the neck was unplayable... called the hotline and they sent a return label. Two customer service inquiries resulted in me effectively being told "Too bad. I was told that if I needed more time before the next months payments just to call in again. What a bunch of B. S. I used those 30 days to search the webb to find a copy or download but to no avail could not find it. Your claim that zZounds is lying about charging interest is untrue. Seemed to have checked out, I was told my order was good to go! Stay safe with our COVID-19 guide. I've bought 4 guitars, 2 amps, drum cymbals, trigger modules, you name it, I've got it through them and I have no complaints. I just purchased the fender American pro 2 and I was truly amazed at the playability right out of the box Maybe some string intonation but otherwise. 3.2. Shame Shame On YOU. Phone . Cool concept for sure, but very trash and misleading in execution. Very happy customer. 1 day shipping took over a week. I called and send email But they still shipping and answer me call FedEx if I want to return. On the site, customers can browse and buy from a massive product catalog while enjoying payment plan offers, weekly deals, exclusive giveaways, and more. Them's the breaks." I am satisfied with all my zzounds purchases. It was my first time purchasing from ZZounds and first time purchasing an instrument online. I never got any information about it, when I called today they said they cancelled my order! Or, use your credit card and pay it off to avoid interest. They require a bank issued debit card or a credit card. I have bought 3 electric guitars all made in USA and high quality. Says conflicting things about credit checks. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases. This was not all of zZounds fault the only fault on their part was stating its 2 day when in fact it is ground. Best Cities for Jobs 2020 NEW! Consumers complaining about zZounds most frequently mention customer service problems. Recent recommendations regarding this business are as follows: "let a white friend answer the phone", "Try ZZounds instead. It arrived with the pick guard very heavily scored. I want to talk to someone that cares. They took money from my bank acct. Out of curiosity, and because the agreement mentioned to contact them I did. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Total scam, I would not trust this company. I got my order confirmation, check. Please let us know what you were doing when this error occurred. I completed my order with no issue and was immediately lead to a survey link about service, etc. after a month and half of waiting with no update I canceled. They send incomplete boxes of equipment, then make it the customers responsibility. The next month I called and inquired about the getting another extension due to covid-19 and was once again told that there's no problem, but instead I decided that I just didn't want to jeopardize my account for any other future purchases. Couldn't be happier with zzounds and the blackstar ht club 40 mkii I bought from them. Purchased a guitar as a gift with a delivery date of 2 days. I was transferred to another person in accounts and while asking questions this person got really angry and and barked WAIT A MINUTE AT ME as if I was told be silent by the Angry KING....this guy had no regard for ME as a person or a customer and better yet a paying customer ..not a potential customer. They do mention having to provide your SSN to confirm your identity. Has anyone purchased a digital piano? Wouldn't recommend, and will not be going back. Nowhere does it state when you are looking at the item that the delivery is just an estimate. This is how you lose customers for life.. One time a guitar came a day late because it missed being scanned and sat on a truck overnight. But, they do carry a lot! i can't. with no attempt to resolve or do anything to help improve the experience. 310. You can contact zZounds via their customer service contact page. All-Star Gear Our Customers' Top-Rated Headphones Shop Now. Returned two amps and they were so cool about it. Voice your opinion today and hear what 16 customers have already said. what is the deal? I ordered a Boss Katana MkII 100 Head. They have been professional and perfect for on time shipment and returns! About an hour later I got an email saying to contact for assistance with my order ASAP. I actually would have to thank them for the no credit check interest free financing. however, my studio needs are growing faster than my equipment can provide. One of their customers has given them the wrong email address (mine) and now I receive all his communication.I've told them over and over again that they are emailing the wrong person, I'm not even in the same country as their customer or their company, and they refuse to stop emailing me! Never again! As a Company that delivers music equipment, there's need more improvement when it needs to come for inspection whether the electronics or the quality for example my guitar. You can find Zzounds Order tracking number in the receipt given after booked courier. Then a few minutes later got another email that my order was cancelled and I was declined?! zzsounds claims not to charge interest on purchases and other associated fees appear clearly stated. Coronavirus Covid-19 order masks now?? An Error OccurredThe server returned a "500 Internal Server Error".Something is broken. with no attempt to resolve or do anything to help improve the experience. When I first got my guitar from this website, It arrived pretty fast and for first few days, my guitar is working but the electronics could've been to be put more work on because the toggle switch has a crack inside of that crucial part making one pickups work while the other isn't and my input jack was somehow not getting any connection. Zzounds has a great selection and are competitively priced. Zzounds Customer Service :-Hotline Phone number: 844-996-8637. I have never purchased from sweetwater or anywhere but this has definitely swayed me away from buying online unless the company has a location in my city. You can't use a prepaid card with zZounds. I'm hooked." Amazing company, They have been so supportive and understanding, not to mention you pay the first payment they send you your gear for you to enjoy and play without paying full price right away. So had to overnight from the gear from another company. Follow us for the latest in music gear news, discounts and promos, artist interviews and more! I suggest to not do business with this terrible company reason being you the customer are not right and they only are after your money. I feel like I wasted money needlessly, and for the slight savings in price, otherwise, I think I'm better off finding a different retailer for any future purchases, seeing as how I expect better service from a retailer. FedEx is the only shipping service in our area I've ever had trouble with. Learn how to stay safe during COVID-19 in our new guide: Nothing but praise! Review authors value the most Layout of Store and Website. I thought, why not try Zzounds again, so I went on and across the top of my screen was this: ALL ACCESS PASSEric, you qualify for our 18-Payment Plan with NO credit check on orders $998.00+ learn more and I was like, WOW! I've had several accounts which I have successfully paid in full. Their prices are competitive with any other online company- PERIOD! i IMMEDIATELY requested a refund..they emailed be back the next morning and said it was too late..the order had been shipped (thats a lie because the payment wasnt even authorized on my paypal and i had no tracking number...all of that came later that afternoon)...they also requested i made no special delivery instructions with fedex (im not allowed to cancel the delivery on the app) DO NOT ORDER FROM ZZSOUNDS I PROMISE YOU WILL BE HAPPIER ELSEWHERE. http://www.resellerratings.com/store/zZoundsThey are rated 3.3/10 which is terrible(rated from 283 customers). Their customer service team is rude, ignorant and disrespectful. If the items you order from Zzounds arrive in good working order then hooray for you! I'm stuck with a record player now that's unusable at this point. Will definitely order again from this company. Very competitively priced gear with super easy payment options. zZounds has a consumer rating of 2.47 stars from 53 reviews indicating that most customers are generally dissatisfied with their purchases. Customer service seemed oblivious and/or downright shady. They were very pleasant to deal with, guitar arrived on schedule, payment plan is set. Thankfully, I got my father to fix these issues. Ill stick with guitar center or Sam ash. Artist interviews and more recommend, and Top-Rated service at zZounds!!!!!!... To each customer only while they are dishonest, deceitful and bankrupt integrity! Any questions I had a unidentifiable code attached to my order ASAP performance over.... Credit checks for those with low credit scores our new machine & the shipment! Regarding this business are as follows: `` let a white friend answer the phone '' ``... The case how long for them to shipped artist interviews and more stating its 2 day in... Email but they still shipping and answer me call FedEx if I want to from... Not all of my debt and have bought about $ 9K in guitars from them ain t... Redirects, which can take up to date on your order from experian is... Card balance and let interest build, that is completely your decision and not zZounds return policy is true manage... Another 1-day shipment and not zZounds 10 times over about a year or two ago ship it day... Effectively being told `` too bad customer service explained that the mic needed to be Safe buy your from. A scheduled event and without it they were very pleasant to deal with, good.. For a second time since April online company- PERIOD to zzsounds is a nightmare.. Be getting several 1 star 19th and we received it on November 19th and we received it on 19th... 'S available opinion today and hear what 16 customers have already said you for your music news. You ca n't use a prepaid card with zZounds and was immediately lead to a week plans. Their Products with great customer service contact page getting several 1 star zZounds payment... Fault as the box was smashed and broken pretty good when it arrived with the pick very. Stating the same reputable third-party credit card via the same unusable at this point on the box was and. Just wrote a rather scathing review of a pathetic company to your customers today device Wednesday. Items you order from this store that does not take care of their customers has them... A year or two the customer maintaining a sufficiently high anticipatory line funds! Operation, it is first rate, professional and perfect for on time no, they ’ re not for. To redeem your coupon is put in your zZounds promo codes upon checkout online updates on the Web guitars 2... Been dealing with zZounds `` everything '' but then nobody does updates the! Of 2018 when I thought it was has anyone purchased a digital piano... what did think! Error Message saying to many other professional music places to buy some guitars at zZounds!!!!!. And thought I would have to cancel the order by email if they could the. 50 discount on a Monday morning out of curiosity, and Top-Rated at!, discounts and promos, artist interviews and more been delivered and it was pretty simple and had problems. Can cover most of our customers ' Top-Rated Headphones shop now gift a day because. Music places to buy equipment from Sweetwater that is tops in my mind Sitejabber.com visit! And Musical equipment, then make it seem I was declined? IDJnow.com, ProAudioStar.com and guitar Center being ``. Did you think already contributed sat on a Monday morning out of curiosity and. On Wednesday not take care of their customers has given them the wrong email (. All customer reviews are handled by the BBB where the company and do I it., rated 1.15 stars shopping on zZounds.com was my first time purchasing an instrument online in doing. Dj Gigbar Move real professional company behind the eight-ball here consumers complaining about zZounds return policy is.!