houston chronicle customer service

We have several newsletters covering a variety of topics such as politics, the business sector, restaurants and recipes, sports, real estate and top stories of the day. Just visit HoustonChronicle.com/newsletters for a list of the newsletters we have available. Q: When I tried to verify/activate my subscription, I got a message saying that they could not find it in the system. A: You may stop your delivery while on vacation by visiting www.HoustonChronicle.com/Subscribers. Q: What if I am already a subscriber (iPad app) who never had digital credentials, how do I log into the new app when I update to the new version? • Places to Go – Each week a different park, restaurant, shop, school and more will be highlighted. • Back to top Q: What if I’m already a print subscriber? Once your password is changed or reset, your account is automatically updated. Click submit. Follow the prompts to create your login (email address) and password. A: The newsletters we provide can vary. A: If you purchased an app through the Play Store, your account will work on any device that is connected to your Play Store account with the proper receipt of purchase. The Katy Rancher eNewspaper (digital replica of the printed edition) is available to subscribers once they activate their account. Q: I don’t pay for the Katy Rancher and keep getting it delivered on Sundays. Just visit HoustonChronicle.com/newsletters for a list of the newsletters we have available. Q: I attempted to log into my account and received a message the system does not recognize my login information. If you purchase through iTunes, you will not be able to log on via an Android device. The dates of all premium days can be found every day on A2 in your Houston Chronicle. Q: Can I read Katy Rancher online? Click the link in the email. If you purchase through iTunes, you will not be able to log on via an Android device. An email will be sent to the email address you entered with a link to reset the password. A: Since our vacation policy change in January 2012, this option is no longer available. Q: Do I have to be a Houston Chronicle subscriber to receive a newsletter? Simply click forgot password and enter the previously registered email address. Or any other product? To manage your email preferences please go to houstonchronicle.com/subscribers, log in, then select newsletters on the footer of the page. A: When an existing iTunes subscriber with an iPad account, ‘Restores Purchase’ they will get access to the new app, but their old credentials serve no purpose now. A: Yes. A: Please call the Chronicle Subscriber Services so that we may reference your account and discuss any changes with you. Q: What if I was a previous subscriber with access to the Free Sunday print promotion and I update my iOS app to the new version? Q: What browsers are supported for registration and sign-in? • Download and Features A: A subscriber receives the Katy Rancher’s Sunday edition, the Houston Chronicle’s Zest section, the comics and coupons package (readers save up to $250 a week!) Forgot your password? The Woodlands Villager Sunday edition is a minimum of 8 pages that includes high school sports coverage, neighborhood news, fun features, calendar of events, the Houston Chronicle’s Zest section and the comics and coupons package (readers save up to $250 a week!). To manage your email preferences please go to houstonchronicle.com/subscribers, log in, then select newsletters on the footer of the page. To manage your email preferences please go to houstonchronicle.com/subscribers, log in, then select newsletters on the footer of the page. What can I do? Once you have logged in select the billing tab or call Subscriber Services at 713-362-7211 during business hours are from 5:30am–5:00pm, Monday through Friday, 7:00am–11:00am on Saturday and Sunday. • Back to top If you decide to cancel in the future, you will have to cancel via iTunes. • Back to top, • Katy Rancher A: Simply go to www.houstonchronicle.com/subscribers. • High school sports coverage – Get the scores and stats of your favorite teams. A: For starters – they’re FREE! Q: If I purchase a subscription through iTunes or the Play Store, will I receive access to the site? A: For a known password, simply log into subscriber services and make an update. Q: I don’t pay for The Woodlands Villager and keep getting it delivered on Sundays. To change remove or change an existing email address, please contact subscriber services at 713-362-7211. Q: What if I am already a subscriber (iPad app) who never had digital credentials, how do I log into the new app when I update to the new version? Just visit HoustonChronicle.com/newsletters for a list of the newsletters we have available. Q: What is the benefit of receiving newsletters? How can I look up my subscription? However, if you are stopping your delivery for 21 days or less we can have the papers saved and delivered to you upon your return.   • Sunday Conversation – a chat with a community leader from The Woodlands. Q: Can I choose what emails I receive from the Houston Chronicle? Q: If I purchase a subscription through iTunes or the Play Store, will I receive access to the site? Employers / Post Job. A: If you previously had app access and were receiving the Free Sunday print promotion, you will continue to receive that promotion until the time you stop paying for the mobile app./span> Follow the prompts to create your login (email address) and password. • Back to top A: If you are a current Houston Chronicle subscriber and live in The Woodlands area, The Woodlands Villager Sunday edition will be included as an additional section in your Houston Chronicle newspaper. Q: What payment methods can I use? Please be sure to add this email address to your Safe Sender list to ensure delivery to your inbox every morning. However, if you are stopping your delivery for 21 days or less we can have the papers saved and delivered to you upon your return. Subscribers may select to receive a daily email for quick access to the daily e-edition. The credentials you create for the website, will be the same credentials that will grant you access to the app – simply sign in. A: Please call 888-345-7457 to cancel deliveries. • High school sports coverage – Get the scores and stats of your favorite teams. Q: What if I purchase the app through the iTunes store? • Calendar of Events – Everything from a school board meeting to a charity event. A: Yes. How can I look up my subscription? To activate, visit HoustonChronicle.com/access. Q: Is the Sunday Woodlands Villager and the Sunday Houston Chronicle the same? • This Week in Katy – The local Katy happenings from a new business opening to road construction woes. Q: What payment methods can I use? Once you have logged in select the billing tab. For your convenience, save time and money by enrolling in our EZPay program. Please be sure to add this email address to your Safe Sender list to ensure delivery to your inbox every morning. However, The Woodlands Villager has its own dedicated staff and resources ensuring unique and exciting content for our readers each week. Q: I don’t pay for The Woodlands Villager and keep getting it delivered on Sundays. To manage your email preferences please go to HoustonChronicle.com/Subscribers, login, move your mouse over "Newsletters" on the footer of the page. A: No. If you decide to cancel in the future, you will have to cancel via iTunes. The username and login created will grant the user access to the app and digital. account that I used to make my Houstonchronicle account and now I cannot log into my Houstonchronicle account? Q: Is the Sunday Woodlands Villager the same as the Thursday Woodlands Villager? • Calendar of Events – Everything from a school board meeting to a charity event.   • Sunday Conversation – a chat with a community leader from The Woodlands. A: You may stop your delivery while on vacation by visiting www.HoustonChronicle.com/Subscribers. • This Week in Katy – The local Katy happenings from a new business opening to road construction woes. 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