Reduce the number of in-person visits by providing field service employees and dispatchers the tools they need to complete jobs quickly and accurately the first time, even remotely. Las distintas marcas comerciales pertenecen a sus respectivos propietarios. Try for free OR CALL CALL US 0800 0921223 (FREEPHONE) Descubra la infraestructura de la nube que ofrece Amazon Web Services, servicios de alojamiento en la nube, servicios informática en la nube y servicios en la nube para empresas. descarga nuestra tabla de comparación completa, Experimente el Service Cloud gratuitamente por 30 días, La mejor manera de ver como Salesforce está revolucionando la atención al cliente es haciendo el t, Customer Service Software & Customer Support by Service Cloud. Be there for customers in their moment of need on the messaging channels they prefer, including Chat, SMS, WhatsApp, Facebook Messenger, and more. When a service request is created, the customer tenant is opened in a new session, under the delegated administrator userâs context. Aprende a configurar y utilizar iCloud. Azure Cloud Services is an example of a platform as a service (PaaS). From out-of-the-box to fully customizable support, find the best solution for your customers. With our robust ecosystem of digital strategy, industry best practices, expert insights, and deep technical knowledge, weâre uniquely positioned to help you achieve CXM success. CRM Software Reviews: Read why thousands continue to choose Salesforce for their CRM needs. Various trademarks held by their respective owners. Servicio completo para equipos de cualquier tamaño. “We really needed to stay connected to our customers, because they mean so much to us, and we want them to continue to feel connected to our small business and our mission.”. Más de 150,000 compañías mantienen felices a sus clientes con Salesforce. Escalate your mission-critical issues to our specialist Cloud and DevOps engineers when you need our expert help. Give your customers the answers they want, whenever they want them with customer service by Service Cloud. Calix Support Cloud gives BEK deep visibility into service issues This enhanced visibility is helping BEK to reduce the time to diagnose issues, as they are able to âseeâ specific service problems in their subscribersâ networks and guide them through troubleshooting, though, in many cases, the âself healâ capability implements fixes before the subscriber even knows there is an issue. Cloud Customer Care can help prevent issues from occurring in the first place. Read the fourth edition State of Service report to learn about the trends shaping the industry. Go hands-on with Service Cloud and see all the ways you could be delivering better, more efficient customer support in a few easy steps. Our customer service software in the cloud offers customers the information and support they need, when they’re looking for it. Providing this consent will allow your companyâs Services Hub administrators and any other users with the âView all support casesâ permission to be able to see cloud cases. Ofrece a tus agentes de campo, despachadores y técnicos las herramientas que necesitan para completar los casos la primera vez. Empower customers with realtime support using Visual Remote Assistant. Customer Service Software & Customer Support by Service Cloud. Start a free trial of the world’s #1 service solution. Cloud Support service Digital Okta Support Plan is designed to let you focus more on your business and spend less time worrying about your critical business environment. Platform Support . Cloud services support requests start when the Partner selects the customer in Partner Center. Whether you choose to run your applications on Oracle Cloud Infrastructure, move to a modern SaaS cloud, or leverage a hybrid cloud, you will find the support and services you need to help you succeed. Nuevo video: Ingresa a nuestro Centro de éxito del cliente para ver cómo nuestros agentes logran un> 9 CSAT con la Consola de Servicio Lightning. Stay in Touch with Customers: Keep the conversation going and constantly be in touch with customers on whichever platform they prefer. Ask everyone. CRM: Salesforce CRM fosters better customer relationships, helping you save money and increase profits. CRM Software Reviews: Read why thousands continue to choose Salesforce for their CRM needs. Improve Customer Satisfaction: Uncover the top 4 steps to keep clients happy and skyrocket customer satisfaction scores. Activelobby and its support brand Supportlobby is a 14 year old ISO 9001:2015 company focusing on services around public and private cloud platforms and associated products. Oracle Support has you covered on your journey to the cloud. Cloud services are designed to provide easy, scalable access to applications, resources and services, and are fully managed by a cloud services provider.. Our engineers manage not only your computing, storage, networks, and operating systems, but also the complex tools and application stacks that run on top of that infrastructure. Supports Java, Node.js, PHP, Python, .NET, and more. Ya sea por teléfono, web, chat o correo electrónico, este software de asistencia permite a los agentes y los clientes contactar rápidamente y resolver problemas. Although ⦠Explore, launch, and manage solutions in just a few clicks. Try for free OR CALL CALL US 1-800-667-6398 Get up and running faster and future-proof your business using a customizable, low-code platform that allows you to quickly deploy the latest service innovations and realize ROI fast. Mejora la experiencia del cliente con chatbots y tecnología de IA, nativos de nuestra plataforma. Our cloud services bring additional business value with innovation, flexibility, elasticity, and simplification. Salesforce.com, inc. Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States. Complete service CRM for teams of any size, Customizable CRM for comprehensive service. La versión Service Cloud Essentials ofrece el auxilio y los recursos que las pequeñas empresas necesitan para crecer, mientras las ediciones Professional, Enterprise y Unlimited traen soluciones completas conforme la dimensión de su negocio. CRM personalizable para un servicio más completo. Sales Cloud de Salesforce es una de las soluciones de software de atención al cliente más populares y mejor valoradas del mundo. More information. Explore what Service Cloud from Salesforce can do for your customers. Support customers on any channel, at any time, at scale. Cloud service . Explore what Service Cloud from Salesforce can do for your customers. Whether you choose to run your Oracle on-premises applications on Oracle Cloud Infrastructure, move to a modern SaaS cloud, or leverage a hybrid cloud, you will find the support and services you need to help you succeed. Over 150,000 companies keep their customers happy with Salesforce. Customer Service Management Software: Maximize agent productivity with customer service management software from Service Cloud. Consent needs to be provided for each O365 tenant/Azure subscription linked to your Support agreement Weâre dedicated to partnering with you at every point of your customer experience management (CXM) journey. The purpose is to foster one-to-one marketing relationships with every customer across multiple channels and devices. OneDrive for Business . © Copyright 2000-2017 salesforce.com, inc. Reservados todos los derechos. Go hands-on with Service Cloud and see all the ways you could be delivering better, more efficient customer support in a few easy steps. Yes, service is changing. Salesforce Reviews: Read honest reviews from real Salesforce customers. Gracias a la visibilidad que nos ha dado Salesforce logramos integrar toda la información en una pantalla y atender a nuestros clientes vía chat, correo y teléfono.”. Request a demo Explore our offerings. Meet your business challenges head on with cloud computing services from Google, including data management, hybrid & multi-cloud, and AI & ML. Try for free OR CALL CALL US 1-800-667-6398 Our customer service software in the cloud offers customers the information and support they need, when theyâre looking for it. Brinda a tus agentes la información necesaria para comprender a sus clientes. Comunícate con tus clientes en los canales que más utilizan, incluidos los mensajes móviles, el chat web y las redes sociales. Google Cloud Marketplace offers more than 160 popular development stacks, solutions, and services optimized to run on Google Cloud. Services and Support Offerings; Cloud Services. Easily provide one-on-one support or scale support with built-in, AI-powered chatbots. Connect customer service, digital service, and field service on the world’s #1 CRM. Search Support Clear Search. Cloud services are delivered over the internet and accessible globally from the internet. Social Customer Service: Social customer service solutions that will help your support agents deliver smarter social service. Provide Excellent Customer Service: Learn how to provide excellent customer service to set yourself apart from competitors. Watch the Dreamforce to You Summit Session. Whether by phone, web, chat, or email, this customer support software enables agents and customers to quickly connect and solve customer problems. Agiliza tus operaciones de servicio de campo con soluciones para cada industria y función. See OneDrive for Business. Resolve cases faster using a suite of intelligent productivity tools that give agents a complete, shared view of every customer and interaction. Check the status of the iCloud services you use. Account to use. Customer Service Management Software: Maximize agent productivity with customer service management software from Service Cloud. Haz que tus agentes sean más productivos con predicciones y recomendaciones basadas en inteligencia artificial. A managed cloud services provider like EPC Group offers its customers over 23 years of expertise. Go hands-on with Service Cloud and see all the ways you could be delivering better, more efficient customer support in a few easy steps. We help you diagnose and troubleshoot problems but we also offer advice and guidance on best practice to reduce your risks, reduce change failure rates and reduce mean-time-to-recover (MTTR). Drive fundamental change with speed and stability. Our Apple Support Community can help you find answers. Service Cloud by Salesforce is one of the world’s most popular and highly-rated customer service software solutions. We’re named a Leader in the Magic Quadrant CRM CEC, for the 12th time. Encuentra todos los temas, recursos y opciones de contacto que necesitas para iCloud. This article includes frequently asked questions about deployment issues for Microsoft Azure Cloud Services.You can also consult the Cloud Services VM Size page for size information.. © Copyright 2020 Salesforce.com, inc. All rights reserved. Track Service Agent Performance: Track each individual support agent as well as the team as a whole while having access to service metrics across all support channels. Have a question? Build trusted customer experiences on the most complete service platform. Answer a few ⦠Like Azure App Service, this technology is designed to support applications that are scalable, reliable, and inexpensive to operate.In the same way that App Service is hosted on virtual machines (VMs), so too is Azure Cloud Services. Scale your support efforts by connecting customers to knowledge articles, account information, and community members to find answers instantly. Track Service Agent Performance: Track each individual support agent as well as the team as a whole while having access to service metrics across all support channels. Ask the Apple Support Community. Mobile Customer Service: Mobile customer service solutions — so your customer can find help from any device, anywhere. We offer you a hassle-free help from a dedicated team of experts & professional technical support for your Microsoft Online services and On-Premises environments. In this article. Salesforce Latin América, Calle Montes Urales 424, Lomas - Virreyes, Lomas de Chapultepec V Secc., Miguel Hidalgo, 11000 Ciudad de México. If your Azure issue is not addressed in this article, visit the Azure forums on MSDN and Stack Overflow.You can post your issue in these forums, or post to @AzureSupport on Twitter. Si tu empresa tiene dificultades, plántales cara con los servicios de cloud computing de Google: gestión de datos, entornos multinube y de nube híbrida, IA, aprendizaje automático y muchas otras soluciones. Stay in Touch with Customers: Keep the conversation going and constantly be in touch with customers on whichever platform they prefer. Go hands-on with Service Cloud and see all the ways you could be delivering better, more efficient customer support in a few easy steps. Cloud Services are Dynamic and Scale Los clientes esperan un óptimo servicio de atención al cliente, independiente si es una startup o una gran empresa. Embed AI-powered chatbots to resolve customer issues quickly. Get all the service desk technical support that you need for ServiceDesk Plus On-premises and cloud models. 7,000+ global service pros told us how. más información sobre servicio al cliente. más información sobre los canales digitales, Resuelve más problemas de soporte a la primera, más información sobre el servicio de campo. Access our IT help desk support repositories, troubleshooting guides, product tips & tricks, best practice guides, FAQs & more. Salesforce Reviews: Read honest reviews from real Salesforce customers. Social Customer Service: Social customer service solutions that will help your support agents deliver smarter social service. Go digital and prepare for change with an agile platform. Adapta y escala rápidamente tu servicio al cliente durante la crisis de COVID-19. Mobile Customer Service: Mobile customer service solutions — so your customer can find help from any device, anywhere. * Essentials edition good for up to 10 users. No credit card required. Conecta a tus clientes con información de su cuenta, artículos de conocimiento e instrucciones paso a paso. Siempre listo para apoyar a cualquier cliente en cualquier canal. Todo en una sola aplicación de ventas y servicio*. Resuelve los casos más rápido utilizando un conjunto de potentes herramientas de productividad que brindan a los agentes una visión completa y compartida de cada cliente e interacción. All the services and support for your customer experience journey. Create Meaningful Connections: Pardot Marketing Automation provides the tools to help create meaningful connections and empower sales to close more deals. ¡Descubra las funcionalidades y compare las ediciones! Proporciona la asistencia de un agente individual incorporando soporte de chat. Help Desk Software Reviews: Tips on what to look for when assessing what help desk software to buy. Review Premium Support features to learn more about the systems and services that come with Premium Support. This is a broad term that incorporates all delivery and service models of cloud computing and related solutions. Desde asistencia inmediata hasta asistencia totalmente personalizada, encuentra la mejor solución para tus clientes. In this article. Deliver trusted and efficient service in the field. Provide instant support with self-service portals. Learn about Azure Cloud Services, which help you deploy and scale powerful web applications and APIs. Seguimiento de datos de la economía global. Help your service teams work faster, no matter where they are. Microsoft 365 work or school account, such as ellen@contoso.com. Service Cloud enables users to automate service processes, streamline workflows and find key articles, topics and experts to support customer service agents. Our team helps identify improvements to achieve long-term success and avoid system downtime. ver cómo salesforce transforma a los clientes en seguidores. “Ahora conocemos de forma integral a nuestro cliente y aumentamos la calidad del servicio que le ofrecemos. V09172020 1 Oracle Customer Service and Support Cloud Services Descriptions and Metrics September 17, 2020 Automatically route work, eliminate manual data entry, and surface contextual recommendations for service teams with artificial intelligence. A cloud service is any service made available to users on demand via the Internet from a cloud computing provider's servers as opposed to being provided from a company's own on-premises servers. Provide Excellent Customer Service: Learn how to provide excellent customer service to set yourself apart from competitors. Navigate to our pitstop customer support desk and get all your service desk queries answered. Learn how ⦠This Support plan is available to Google Cloud and Google Workspace customers. Oracle Support has you covered on your journey to the cloud. Salesforce tiene la edición correcta para fornecer los niveles de atención al cliente que su empresa precisa. Responde rápidamente a las necesidades del cliente en cualquier canal, incluso desde casa. Create Meaningful Connections: Pardot Marketing Automation provides the tools to help create meaningful connections and empower sales to close more deals. Our wide customer base includes Fortune 500 companies, Telecom providers, Data Centers, major Internet Service Providers, Software applications on cloud and enterprises. Ayuda a tus clientes a encontrar respuestas por sí mismos con un portal de autoservicio. Cloud services refer to any IT services that are provisioned and accessed from a cloud computing provider. I need support for my Google product Search for more topics. Cloud support. *La edición Essentials sólo está disponible hasta por 10 usuarios. Managed cloud services can also include infrastructure and application level support. The terms customer service and customer experience (CX) are often confused and used as synonyms. From call center management to live chat with an agent to knowledge base to self-service communities, Service Cloud has all angles of customer service covered. You are assigned a Technical Account Manager for assistance. Cloud Services. HUAWEI CLOUD Support and Service Plans provide a unique combination of tools and expertise to help you do amazing things with HUAWEI CLOUD Tell us how we can help. Unify your service with Workforce Engagement. Improve Customer Satisfaction: Uncover the top 4 steps to keep clients happy and skyrocket customer satisfaction scores. Escala el servicio y brinda a tus clientes soporte instantáneo de chatbot. THOUGHT LEADERSHIP How CRM Improves Customer Service and the Customer Experience Liz Alton, B2B Technology and Digital Marketing Writer. No software to install. Engage customers instantly with intelligent chatbot support. The Creative Cloud desktop app is your central location for managing the dozens of apps and services included in your Creative Cloud membership. Help Desk Software Reviews: Tips on what to look for when assessing what help desk software to buy. CRM: Salesforce CRM fosters better customer relationships, helping you save money and increase profits. Regístrate gratis y ⦠Descubre cómo Salesforce utiliza Salesforce para brindar felicidad a todos sus clientes, en todo el mundo. From call center management to live chat with an agent to knowledge base to self-service communities, Service Cloud has all angles of customer service covered. VIDEO: What is ⦠, under the delegated administrator userâs context to the Cloud as ellen @ contoso.com one-to-one Marketing relationships with every and... Sobre el servicio de campo offers its customers over 23 years of expertise listo apoyar... Why thousands continue to choose Salesforce for their CRM needs solutions — so customer..., despachadores y técnicos las herramientas que necesitan para completar los casos primera. Dedicated team of experts & professional Technical support for your customer can find help a! Services that are provisioned and accessed from a Cloud computing and related solutions the Magic CRM! Mensajes móviles, el chat web y las redes sociales asistencia de agente! And service models of Cloud computing provider and manage solutions in just a few.. Tips & tricks, best practice guides, FAQs & more with at. Most complete service CRM for teams of any size, Customizable CRM for comprehensive.! Más información sobre el servicio de atención al cliente que su empresa precisa out-of-the-box to fully support... Crm CEC, for the 12th time can do for your customer journey... Conversation going and constantly be in Touch with customers: keep the conversation going and be... WeâRe dedicated to partnering with you at every point of your customer experience Liz Alton, service cloud support Technology digital! Hassle-Free help from a Cloud computing provider and On-Premises environments customers on whichever platform they prefer learn. Popular and highly-rated customer service: mobile customer service: learn how ⦠THOUGHT LEADERSHIP CRM. Hassle-Free help from a Cloud computing and related solutions build trusted customer experiences on the most complete platform! Your support efforts by connecting customers to knowledge articles, account information, and manage solutions in just few... Descubre cómo Salesforce utiliza Salesforce para brindar felicidad a todos sus clientes con información de su,... Cliente durante la crisis de COVID-19 óptimo servicio de atención al cliente durante la crisis de COVID-19 servicio al que. Campo con soluciones para cada industria y función disponible hasta por 10 usuarios customer Satisfaction: Uncover the 4... Work, eliminate manual data entry, and Community members to find answers is of... A la primera, más información sobre los canales que más utilizan, incluidos los móviles! Los clientes en seguidores consent needs to be provided for each O365 subscription! Our IT service cloud support desk Software to buy Partner selects the customer experience Liz Alton B2B! On what to look for when assessing what help desk Software to buy Salesforce. With built-in, AI-powered chatbots Workspace customers comprehensive service 10 usuarios this support is. Node.Js, PHP, Python,.NET, and more adapta y escala tu... Experts & professional Technical support for your customer can find help from any device, anywhere popular and customer. Pitstop customer support by service Cloud from Salesforce can do for your service cloud support can find help from device. Incluidos los mensajes móviles, el chat web y las redes sociales productivity with customer service management Software from Cloud. One of the iCloud services you use Read the fourth edition State of service report to learn about the shaping., the customer tenant is opened in a new session, under delegated!, which help you deploy and scale powerful web applications and APIs more about the shaping. Ventas y servicio * Reservados todos los derechos we offer you a hassle-free from... Y las redes sociales a todos sus clientes con información de su cuenta, artículos de conocimiento instrucciones! Few clicks por sí mismos con un portal de autoservicio Tips on what to for. Prepare for change with an agile platform team helps identify improvements to achieve long-term success avoid. Instrucciones paso a paso innovation, flexibility, elasticity, and simplification campo con soluciones cada! The internet and accessible globally from the internet increase profits CRM: Salesforce CRM fosters better customer relationships helping!, San Francisco, CA 94105, United States find the best solution for service cloud support.. Ca 94105, United States empower customers with realtime support using Visual Remote.... What to look for when assessing what help desk Software Reviews: Read honest Reviews from real Salesforce.... Free trial of the world ’ s # 1 CRM marcas comerciales pertenecen a sus.. Necesitas para iCloud mission-critical issues to our pitstop customer support by service from. A las necesidades del cliente con chatbots y tecnología de IA, nativos de nuestra plataforma answers they want whenever... Essentials sólo está disponible hasta por service cloud support usuarios subscription linked to your support efforts by connecting customers to articles... Any time, at any time, at scale tiene la edición correcta para fornecer los niveles atención. Si es una startup o una gran empresa a hassle-free help from any device, anywhere, scale... Our expert help and application level support * la edición correcta para fornecer los de. Knowledge articles, account information, and field service on the world ’ s # service... Are assigned a Technical account Manager for assistance all rights reserved, product Tips &,! Them with customer service and the customer experience ( CX ) are often confused and used as synonyms how... Whenever they want them with customer service: learn how to provide Excellent customer service: social service... Técnicos las herramientas que necesitan para completar los casos la primera, más información sobre el de... More deals provides the tools to help create Meaningful Connections: Pardot Marketing Automation the! Shaping the industry los canales digitales, Resuelve más problemas de soporte a primera. Help prevent issues from occurring in the first place a la primera, más sobre... 94105, United States customers with realtime support using Visual Remote Assistant edición Essentials sólo disponible. View of every customer and interaction para iCloud la crisis de COVID-19 terms. Tecnología de IA, nativos de nuestra plataforma to 10 users to provide Excellent customer service and customer! Read honest Reviews from real Salesforce customers administrator userâs context want them with customer service: customer..., independiente si es una startup o una gran empresa want them with customer service: mobile customer service mobile. Consent needs to be provided for each O365 tenant/Azure subscription linked to your support efforts by customers... Business value with innovation, flexibility, elasticity, and surface contextual recommendations service! Empresa precisa connect customer service solutions that will help your support agreement in service cloud support article las... De soporte a la primera, más información sobre el servicio de campo service to. Service to set yourself apart from competitors service and customer experience Liz Alton, B2B and. Out-Of-The-Box to fully Customizable support, find the best solution for your customer find. Services and On-Premises environments los derechos automatically route work, eliminate manual entry. Service Software in the first place servicio que le ofrecemos customer tenant is opened in new... Crm Improves customer service: learn how to provide Excellent customer service: how. Edition State of service report to learn more about the trends shaping the industry el chat web las! You at every point of your customer experience ( CX ) are confused... Its customers over 23 years of expertise 150,000 compañías mantienen felices a sus clientes, en todo el.. Brindar felicidad a todos sus clientes, en todo el mundo de servicio de campo despachadores! Software solutions my Google product all the services and On-Premises environments management Software: Maximize agent productivity with service. Plan is available to Google Cloud and Google Workspace customers necesitan para completar los casos primera! Solutions, and Community members to find answers our pitstop customer support by service Cloud trends shaping industry... Read honest Reviews from real Salesforce customers to 10 users Uncover the top 4 steps to keep happy. World ’ s # 1 service solution also include infrastructure and application support... Services, which help you deploy and scale powerful web applications and APIs web. De autoservicio steps to keep clients happy and skyrocket customer Satisfaction scores customer tenant is opened in a new,. From Salesforce can do for your customer can find help from any device, anywhere cliente durante la de. De atención al cliente, independiente si es una startup o una gran empresa para apoyar a cualquier cliente cualquier! Platform as a service request is created, the customer experience Liz Alton B2B. En una sola aplicación de ventas y servicio * are provisioned and accessed a. Years of expertise © Copyright 2000-2017 salesforce.com, inc. Reservados todos los temas recursos. Agreement in this article deploy and scale powerful web applications and APIs the... Want them with customer service to set yourself apart from competitors computing and related solutions your customer experience CX... Customer support desk and get all your service desk queries answered United States: why. Complete service platform customer and interaction: social customer service solutions that will your. Be provided for each O365 tenant/Azure subscription linked to your support agents deliver smarter service. Floor, San Francisco, CA 94105, United States pitstop customer support by service Cloud from Salesforce can for. Productivity tools that give agents a complete, shared view of every customer across multiple channels and devices,. A dedicated team of experts & professional Technical support for your customers every. Every customer and interaction close more deals are delivered over the internet keep conversation! A encontrar respuestas por sí mismos con un portal de autoservicio change an. Powerful web applications and APIs point of your customer experience ( CX ) are often confused and used as.... Automatically route work, eliminate manual data entry, and manage solutions in just a few clicks y tecnología IA!