I saw no point in paying for labor to replace the part with another plastic piece, which would just break again, so my remedy has been to wire the footrest closed. Right part but for other side of the chair!! They said they would send someone out, which took two weeks. This was our first time buying furniture from La-Z-Boy and will definitely be our last. I called and they told me the corner piece is back ordered. That person stated these do not look brown they are definitely gray. Too many issues to list. In-Home Design. So i bought 2 sofa’s and 1 loveseat all 3pieces damaged when delivered. This visit was an absolute breeze. During normal use in a family home, it didn’t stand up. 9 reviews of La-Z-Boy Furniture Galleries "This place is ok. We came here to buy my dad a comfortable chair for his room, and we found a nice recliner in the clearance section. He stated "That's just the 'La-Z-Boy clunk'. We asked to speak to a manager she said she was the manager but for sales??? 4. ordered two chairs in May 2020; received June 2020... both chairs defective on delivery; service crew came and had idea as to how to fix; replacements ordered (July 2020); 6 weeks later we were told fabric was not in stock for replacements... ordered two NEW chairs as replacements to the replacements (September 2020); repeated calls, opened BBB complaint, totally ignored by servicing and management in just trying to obtain updates on production...finally told 16 weeks from our order (which would place the completion in January 2021); just received notice that now they are pushing to mid-late Feb. 2021. I contacted the store where I made the purchase, but I was past the 1-year warranty so although they would replace the plastic part, they would not cover the labor. Staff very helpful and truly knowledgeable. Real La-Z-Boy Customer Reviews. We got a matching Lazy Boy Rocker Recliner and a very modern twist to the recliner, a Riley High Leg Recliner. Stop by or make an appointment with one of our design professionals today! So, we decided to go to the Lay-Z-Boy store to see what else they might have that was also comfortable. We both found we could not sleep in our bed that we were both in a great deal of pain and discomfort. Financing: Now that may seem like a long time for service but with whats been going on this year we understand things are not moving as quick as we would like and were fine with that.When the service tech came out to check out the problem he found a broken piece which had to be ordered. A 30% restocking fee may apply. One said on production line, second call on truck coming from Michigan, that was Oct 12, 3rd call Oct 18, they don't have any new information manager not in. Schaumburg's La-Z-Boy furniture store provides an array of home furniture for you to choose from. Valerie Laha refused, telling me if I wanted a refund I wouldn't get it and refused to give me any other contact information to accelerate this issue. it is no surprise to me that La Z boy has an average of 1 star on the Better Business Bureau! La-Z-Boy Furniture Galleries. They have a name in the market for providing amazing comfort products which ensures quality and longevity. From since their beginning in 1927 where their first reclining, a wooden chair was produced La-Z-Boy has continued to be one of the number one (1) brands in America. Find the best companies in Furniture and Decor category: Lane Furniture and Lazboy, Lane Furniture vs Ashley Furniture, Lazboy vs Southern Motion Furniture. FAQ. All responses were different. I've been looking for a new sofa, and wanted to check out a few places, but ultimately decided to buy here. Enjoy reading our tips and recommendations. Those who don’t mind paying for shipping and are comfortable with the 3 day exchange only option. The place was dead though. For more information about reviews on ConsumerAffairs.com please visit our Make along story short here we are close to 6 months later had new furniture delivered same issued damaged furniture.so not sure where to go from here called customer service numerous times waiting on line for at least 45 minutes just to speak to someone who was no help at all. First repair man never called the day before to set up time that was promised. I would recommend the process to all my friends and family as they were easy to work with, not pushy and are definitely customer oriented. DO NOT BUY ANY FURNITURE HERE. Costly that’s all I have to say about them . Loved the way it felt and the color of the fabric we chose. Find Reviews Filter. Your opinion is important to us - and to other customers. Clear All. A link has directed you to this review. We both had to have surgery and in my case 2 of them to correct our injuries. No phone call about that after keeping that day open. Never again lazy boy! To both of our amazement these chairs were a Godsend to us. I bought a recliner chair for my husband who's 70 years old. I then purchased a sofa and two chairs with 2 delivery fees because being delivered separately . The overall rating of the company is 2.3 and consumers are mostly dissatisfied. Unsubscribe easily. Not one other customer was there on a Sunday afternoon, which I thought was odd. It is inherent in the model, and nothing can be done about it." The tension of the spring wore down the plastic until it went right through and resulted in the mechanism no longer working. 1. I won’t be purchasing La-Z-Boy again but I hope they return to building the quality products that they used to make, before they totally ruin their reputation. He was in the hospital for 3 months, so the total use of this chair was 7 months. Very disappointed with customer service and the Lazy Boy in general. Read employee reviews and ratings on Glassdoor to decide if La-Z-Boy is right for you. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Lots of fabrics and colors to choose from. With the ability to make lots of adjustments we were both able to find the perfect spot where we were completely comfortable and able to eliminate all our pain. Great at selling the furniture, but customer service is non-existent. I didn't notice it. Don’t mind how the footrest pads swivel back and forth. I returned to showroom to verify this. The workers are very nice and respectful. Compare Lazboy and Best Home Furnishings pros and cons using consumer ratings with latest reviews. They provided me wrong measurement of the section not once, not twice but 3 times. We purchased a chair, which was quite expensive, at December for my father, who is 84. Let me start by saying, Thank you for making furniture that stands the test of time. La-Z-Boy Tamla. The process was easy and our sales man Tim was great. Called the store only to get a number to call headquarters. They all wore mask and kept away from me. I know they are capable of building a sofa that will last, but instead have chosen to make a sofa with plastic parts. Nothing was making me better...started wondering what could be making me sick?? I chose Lazy Boy because it says its American made. Ratings & Reviews. we are retired and don't go out much. We were always impressed with how well the furniture held up and the quality of construction, however that has changed this year.In March we purchased a new reclining love seat along with a seperate recliner at the Lazy Boy store on Tuttle Road in Dublin Ohio. Corner piece is back ordered wood-slat porch chair, which is ridiculous in itself, but to! Somewhere else unbiased product reviews from our … 8 ) La-Z-Boy, Monroe MI. 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