Best shoes and service in the world! Consistent with the company’s heritage, Allen Edmonds is committed to providing excellent products at exceptional value-for-style and quality-conscious men worldwide. Allen Edmonds LLC designs and manufactures men's shoes and accessories. Have 30+ pairs of fine welted footwear from this brand and many are over 20 years old. Won't try again, learned my lesson about online boot sales. Don’t know how someone could describe these as “incredibly comfortable”. Customer service reps had an attitude, took well over a month to get a refund and I had to involve the Better Business Bureau. Somebody in your factory doesn't know what they're doing and it's costing you sales and goodwill. My wife has tried a few pairs of the welted boots and is almost as big of a fan as I am. I recommend going to see Nathan at Allen Edmonds in downtown Minneapolis. In the interim I called several times but nobody had an idea of what was happening. I have done this a few times with well loved shoes and they come back looking, and feeling, like new. Long story short, I was a big fan of them and ordered shoes from them in the past. I did not get any email updates. Two weeks later and my order now states that the item is out of stock. Come on people?? The worst part, Allen Edmonds customer service simply do not care. Allen Edmonds began handcrafting Made in U.S.A. shoes in 1922, offering the finest men's dress and casual shoes available. Won't Stand Behind Their High Priced Bags, Some complainers seem unaware of Covid 19, NOT like they used to be - poor customer service. High quality shoes that while expensive aren’t mind-blowing in cost. Inventories I have collected during over 30 years of being a loyal customer. Get a 15% off Allen Edmonds promo code with signup If you’re interested in big savings on high-quality mens leather shoes, you can sign up to get a 15% off Allen Edmonds promo code. Shop authentic Allen Edmonds at up to 90% off. I did so and waited for a long month before hearing the "results of their review". Quality footwear . Second, the left shoe was poorly fitted and had a prominence on the top that put pressure on my foot, causing discomfort and pain. In fact, this brand actually sells a coffee table book for die hard brand enthusiasts retelling in depth the history behind the brand. They basically said it's too old and wouldn't even give me the info. Shame on you, Allen Edmonds! We miss the old Allen Edmonds before Caleres. I’ll make sure I preach to everyone I know what a trash of a company AE has become. I have worked the same AE person for over a decade and the service is as good as the product. However I bought them as a stylish / functional shoe that I could wear around walking in Europe (here for 3 months). Allen Edmonds shoes are great quality as usual and I will still shop there. View the profiles of people named Allen Edmonds. I own over 100 pair of Allen Edmonds. My husband bought a $700+ bag from Allen Edmonds and the clasp broke-- they won't repair or replace it (even at our cost!). Founded in 1922, Allen Edmonds Shoe Corporation is a privately-held, U.S.-based manufacturer and retailer of premium men’s footwear and accessories. First, their quality checks do not seem to be consistent and second, the customer service is dismissive and careless. The company has also taken steps to improve its retail site selection process with new analytical tools and demographic/psychographic data overlays that will improve its customer targeting efforts. $400 and now I have to wait two months for either the boots or my refund. I shop online a lot and I've never experienced something like this. She then offered a measly 20% coupon for a bag that will probably break again.This was an opportunity to have a life-long customer, and they did the opposite. Why? I loved these shoes when I first bought them, great price on sale and the look was great. In addition, the company is investing behind several direct marketing initiatives, including an enhanced catalog marketing effort to accelerate growth and increase customer engagement. I sent an e-mail strait away, but had difficulty calling do to restricted hours. The first I noticed is those loosen stitches on several places that just looked quite ugly, nevertheless I thought that was the design. Most recently a got a pair of strands. Just in the last six months I purchased over 25 pair from Nordstrom, lord and Taylor, Allen Edmonds stores and directly from their website. Compare pay for popular roles and read about the team’s work-life balance. Founded in 1922 and based in Port Washington, Wisconsin, the company sells its products through company-owned retail stores, online and through the wholesale channel. Be sure to sign up for the Allen Edmonds email list to have promotional offers and coupons sent to your inbox as they become available. The Allen Edmonds family has a great work ethic Caleres the parent company has issues After being acquired we’ve had many changes in upper management You become one of many There is little if any appreciation of your work, your loyalty, your sales ability or your love of the brand You cannot talk to someone in person and if you email you can expect a 16 day wait for a response. This company is terrible and I see people had similar experiences I did . He took the time to measure my foot perfectly and brought out two different shoes for me to try on. Every store in America has delays, I have come to accept the fact that most things will take a week. [Allen Edmonds Brick Dainite Sole Shoes] Finally, Allen Edmonds is unique in that they offer a wide range of sizes and widths that many other brands don’t. I cleared it with them immediately, and they said it was cleared. The RealReal is the world's #1 luxury consignment online store. Inventories I have collected during over 30 years of being a loyal customer. It manufactures its shoes in the United States, as well as in Italy and the Dominican Republic. Placed an order with AE on Monday of memorial day weekend to take advantage of a great sale. However, not as many people really know that much about the history of the company. I worked with a Nathan Beck. © 2021 Trustpilot, Inc. All rights reserved. After about 4 minutes, I was told there was a one minute wait.After about 8 minutes I was told the wait was 2 minutes.When I had held for17 minutes the wait time was 8 minutes.I called again the next day with the same result. The rep also said they are unable to cancel the order and refund me at this point. I called the Customer Support Line. I should have done my homework before spending my hard earned money on Allen shoes. Allen Edmonds® knows real shoes. 11150 Santa Monica Blvd. Now my money is out of my account and in their hands. Some people just love to complain! After wearing them like three times the leather in the front of both shoes ripped across the entire shoe; you can clearly see that this was factory issue and they concealed it with heavy coating and finish. We have a promotion every week selling shoes at the lowest price possible. Mine look great, and feel great. Not because I needed to, but because I wanted to. It makes me so sad to have to look for other brands due to the dramatic decrease in quality. I don't understand all the complainers and haters on here. All items are authenticated through a rigorous process overseen by experts. Founded in 1922, Allen Edmonds Shoe Corporation is a privately-held, U.S.-based manufacturer and retailer of premium menÍs footwear and accessories. First and foremost, After being a 20 year AE customer, and dozens of pairs f shoes, I am truly saddened to even have to write this e-mail. Allen Edmonds Shoes - Suede Loafers * Althought we are very diligent when looking through items, all items are used and pre-worn unless otherwise stated. Just size up. Allen Edmonds’ famous Goodyear welted shoes are handcrafted in Port Washington using a 212-step production process. While they did offer my veterans discount, it still wasn't close to the sale. Horrible craftsmanship lately. Allen Edmonds is an American upscale shoe manufacturing and retail company based in Port Washington, Wisconsin.The company was established in Belgium, Wisconsin in 1922.. As of the end of 2017, Allen Edmonds operates some 78 stores, an increase from 2006, when it had 18 stores. Not sure it's worth full price, but for $30 it's a great deal. It really runs small. Shop a great selection of Allen Edmonds at Nordstrom Rack. They are my go to brand. I believe this is a very shady business practice of overselling items and then refunding to promptly refund the customer. I had to send back shoes and at times I got stuck with defective shoes bc they simply refused to take them back without the $25 restocking fee. The St. Louis-based parent company of Allen Edmonds plans to move the brand’s distribution center from Port Washington to a larger facility outside Nashville, executives said Tuesday. Click or call 800-927-7671. Allen Edmonds never takes shortcuts. To get this deal, just visit the Allen Edmonds homepage, then click “Login or Join Now.” Then, simply create an account. for the people who make it, or offer a repair place - I think it may be due to their stated "Made in America" products being made in the Dominican Republic. Shame on you Allen Edmonds.Sincerely,Michael F. Prange. Allen Edmonds CODY Tassel Kiltie Weave Loafer Shoe $60 $250 Size: 9 Allen Edmonds pullenthedeals. Total customer service FAIL. It’s taught them the steps it takes to weave new technology with hard-earned know-how to create shoes that perform as well as they look. It was the willingness to help that went a long way in my book. There are a lot dumb a***s on here complaining about shipping and support like we are not in the middle of a pandemic. The previously President and VP actually cared about everyone. Allen Edmonds has developed an extremely loyal customer base over the years by offering the finest men’s dress and casual shoes available, featuring classic American styling and fine craftsmanship. Find designer Allen Edmonds up to 70% off and get free shipping on orders over $89. What that means is until October 24, many of AE’s best-selling shoes like the McAllister or the Fifth Avenue can be had at a savings of up to $150. From classic to contemporary, Allen Edmonds shoes reflect an American Classic design philosophy that contributes to timeless elegance and enduring style. Best shoes ever. 350 talking about this. Shoes delivered, fit well and well made, however there is no customer service, every email gets a generic reply saying will be in touch in 12 to 16 days, generic email after 16 days to say someone will be in touch, already had the shoes so this was useless. How to Use Allen Edmonds Coupons Watch the banner ads at Allen Edmonds to find promotional offers for up to 30% off select items. I own several pairs and always receive compliments. You can also have your worn Allen Edmonds shoes re-crafted to look and feel new. This is a great brand to shop for those of us with particularly large, small, narrow, or wide feet. We've seen a MAJOR pay cut because the store's traffic has dropped tremendously. It's gorgeous and looks like it will hold up for many years to come. Initially there to “window shop” I ended up spending over $800. Watching for debit on my checking account, I got lucky so sad to have wait... 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